Convention Manager

Effortless Convention Planning and Execution

Included in Full Event Operations + POS
Contact Sales

Complete event operations with POS

Westlinks Convention Manager

Overview

Westlinks Convention Manager empowers you to plan and execute 12 Step conventions of any size with precision. From registration sales to meeting and meal events, this comprehensive tool has you covered.

Key Features

Multiple Affiliations: Seamlessly manage multiple affiliations such as AA, Al-Anon, ACA, and more.
Custom Seating Assignments: Ensure attendees have a personalized experience.
Integrated Ecommerce: Efficiently handle payments with integrated Stripe support.
Custom Scheduling: Allow attendees to create custom schedules and receive SMS reminders.
Service Opportunities: Enable attendees to volunteer for service.
Extensive Admin Backend: Customize to meet your specific requirements.
Dynamic Content Creation: Easily create dynamic pages and menus.
Comprehensive Reporting: Gain valuable insights with extensive reporting capabilities.

Specifications

This product is a distributed application built and maintained by Westlinks Online to support the registration, planning, and on-site operation of conventions and large-scale organized gatherings. The platform is designed to manage complex registration workflows, multiple product types, attendee data, and on-site transactions while providing organizers with reliable, real-time operational visibility. We stand behind our products and provide ongoing maintenance, support, and iterative improvements based on real-world convention use.

  • Centralized management of conventions and recurring convention instances
  • Support for multi-day conventions with complex schedules
  • Public-facing registration system for attendees
  • Configurable registration periods including early, active, and closed phases
  • Product-based registration system for badges, tickets, and add-ons
  • Support for free, paid, bundled, and fundraising-related products
  • Attendee account management with self-service access
  • Real-time tracking of registrations and capacity
  • On-site registration and point-of-sale tools
  • How It Works

    Convention Manager is a cloud based Software As A Service (Saas) web application which provides customers with a platform to operate a convention. It is built specifically to manage 12 step conventions, but it is possible to adapt it to other events with certain modifications.

    The platform runs on a cloud based web server and is usable on any modern web browser including mobile. The platform is developed and maintained by Westlinks Online, LLC, a technology company focused on infrastructure management, DevOps and web application development.

    Welcome to Convention Manager!

    Your all-in-one solution for seamless convention management.

    Attendee Registration Made Easy

    Convention Manager streamlines the registration process, allowing attendees to effortlessly register for upcoming conventions. The perpetual database ensures a quick and efficient experience for repeat customers, allowing them to view their previous purchases conveniently.

    Integrated Ecommerce Platform

    Our integrated ecommerce platform not only facilitates convention registration but also offers a hassle-free shopping experience for commemoratives. Attendees can explore and purchase merchandise, manage group registrations, and even personalize badge names and group memberships for a personalized touch.

    Inventory Management

    Stay in control with our inventory management feature, preventing overselling by setting finite on-hand quantities for items. This ensures that popular items won’t run out prematurely, providing a better shopping experience for your attendees.

    Dynamic Product Management

    Convention Manager comes equipped with a built-in product management system, allowing dynamic creation of merchandise with related attributes such as sizes and colors. This ensures a flexible and customizable product lineup for your attendees.

    Seamless In-App Purchases with Stripe

    Enjoy the convenience of in-app purchases with our deep integration with Stripe. Say goodbye to redirects to third-party websites, providing a secure and smooth transaction process for your attendees.

    On-Site Point of Sale (POS)

    Our support for on-site point of sale transactions ensures that your convention runs smoothly, allowing for easy, real-time sales during the event.

    Comprehensive Content Management

    Create and manage informational pages effortlessly with our built-in content management system (CMS). Build menus and dropdown submenus to provide attendees with all the information they need in one place.

    Role-Based User Hierarchy

    Convention Manager understands the importance of different user roles. Whether you’re a guest, attendee, manager, or admin, our role-based hierarchy ensures that each user has the right level of access and control.

    Enhanced User Experience

    Attendees can enjoy a holistic convention experience with features like viewing the overall schedule, creating personal itineraries, and receiving SMS reminders as event start times approach. The “Next Up” feature keeps attendees informed about upcoming events, ensuring they never miss a moment.

    Volunteer Opportunities

    Encourage attendee engagement by allowing them to volunteer for service positions, including leading marathon meetings. Convention Manager fosters a sense of community involvement.

    Convention Manager goes beyond just features; it’s about creating an immersive and efficient experience for both organizers and attendees. Join us in elevating your convention management to new heights!

Onboarding Process

We handle the technical complexity so you can focus on your event. Here's how we get you up and running:

1

Intro Call & Requirements Intake

We discuss your event needs, timeline, and specific requirements to ensure the platform is configured correctly.

2

Instance Provisioning & Configuration

We set up your dedicated infrastructure, configure all integrations, and prepare the platform for your specific use case.

3

Domain/SSL Alignment

If applicable, we configure your custom domain, SSL certificates, and ensure secure connectivity.

4

Data Import & Setup

If applicable, we import your existing data, configure custom design elements, and prepare your content.

5

Staff Training & Go-Live Checklist

We train your team on platform operations and work through a comprehensive go-live checklist.

6

Post-Launch Support

Dedicated support during your initial live period to ensure smooth operations and address any questions.

What We Need From You

  • Organization name and primary contact information
  • Domain/DNS access credentials (if using custom domain)
  • Payment processor account credentials (if using registration/payments)
  • Staff roster and team member information
  • Event dates and timeline (for seasonal products)

Standard Setup Included: Standard onboarding covers the steps outlined above. If your onboarding requires unusual data cleanup, extensive migration work, or custom configuration beyond standard setup, we'll provide a detailed quote in advance.

Pricing Components

Our pricing reflects the complete operational support package, not just software licensing. Here's what's included:

Setup & Onboarding

Complete infrastructure provisioning, integration configuration, training, and go-live support.

Monthly Operations

Dedicated VPS infrastructure, automated backups, monitoring, SSL management, and standard operational support.

Peak-Season Coverage

Enhanced monitoring, increased support availability, and operational readiness during your critical event periods (when applicable).

Registration Processing

Processing fees will apply when handling registrations and payments. Covers payment gateway integration and compliance requirements.

Equipment Rental (Optional)

POS equipment including card readers and scanners available for qualifying events, with logistics support included.

Infrastructure & Integrations Included

All pricing includes comprehensive operational infrastructure:

  • Dedicated VPS (Ubuntu, Apache, PHP, MariaDB, Laravel)
  • Twilio integration (SMS/voice)
  • SendGrid SMTP email delivery
  • SSL certificates & domain management
  • Google Workspace integration
  • Zendesk API integration
  • AWS S3 storage & automated backups
  • Client-specific design customization

Ready to Get Started?

Join companies already using Convention Manager to transform their operations.

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