Westlinks Online | Modern Cloud Solutions & SaaS Platform

Console

Efficient Virtual Phone System

Included in Operational Hosting

Starting at $299.00 /month

Year-round operations and support

Overview

Take control with our console-based virtual phone system. Seamlessly integrated with SuiteCRM (optional) and powered by Twilio, it enables inbound and outbound calls to your virtual phone number.

Key Features

Console-Based Communication: Receive and make calls from various devices.

SMS Text Messaging: Enhance your communication capabilities.

Zendesk Integration: Access support tickets directly from the console dashboard.

Suite CRM Integration (optional): Synchronize accounts and contacts seamlessly.

Voicemail Transcripts: Conveniently read or listen to voicemail transcripts.

Extensive Logging: Access detailed logs for reference.

Visual Enhancement: Add images to accounts for visual identification.

Specifications

This product is a distributed application built and maintained by Westlinks Online. We stand behind our products and strive to provide the best quality and support possible allowing our valued customers the peace of mind that they are getting a high return on investment. Here are some details of how this product operates from an operational standpoint.

Receive inbound calls on your browser
Make outbound calls from your browser
Built in lightweight CRM to manage your callers
Match inbound calls with your contact records by caller ID
Take notes during calls and save to contact record
Schedule callback dates
Send callbacks to your calendar
Send and Receive SMS messages
Detailed call logging
View transcribed voicemail messages
Receive transcribed voicemail messages via email
Integrate your Zendesk helpdesk directly into the platform
Read and reply to Zenddesk records associated directly to your contacts
Managers get email of call activity
Multiple agents may use the platform concurrently allowing overlapping conversations
Online/Offline switch to allow agents to log in and out or step away

How It Works

Westlinks Phone - Streamlining Your Communication

Welcome to Westlinks Phone, your powerful yet user-friendly web application designed to transform your phone communication experience. Leveraging Twilio technology, our application operates seamlessly in your web browser, offering a range of features to enhance your communication efficiency.

Key Benefits:

Effortless Browser-Based Communication:
- Receive Inbound Calls: Answer calls directly in your browser.
- Make Outbound Calls: Initiate calls without leaving your browser, ensuring a smooth calling experience.
- Westlinks Phone is geographic agnostic. Because it is browser-based, it can be used anywhere.
Integrated CRM for Enhanced Call Management:
- Built-in Lightweight CRM: Manage your callers effortlessly.
- Caller ID Matching: Quickly match inbound calls with existing contact records.
- Add New Contacts: Easily add new contacts to your CRM.
Efficient Call Handling:
- Take Notes During Calls: Seamlessly jot down important details and save them to the contact record.
- Schedule Callbacks: Set callback dates for follow-up and send them to your calendar.
- Send and Receive SMS Messages: Extend your communication capabilities beyond voice calls.
Comprehensive Call Logging:
- Detailed Call Logging: Keep a record of your calls for easy reference.
- View Transcribed Voicemail Messages: Quickly scan transcriptions for essential information.
Integration with Zendesk:
- Direct Zendesk Integration: Access Zendesk helpdesk within the platform.
- Reply to Zendesk Records: Read and respond to Zendesk records associated directly with your contacts.
Enhanced Managerial Oversight:
- Email Notifications: Managers receive email summaries of call activity.
- Concurrent Agent Usage: Multiple agents can use the platform concurrently, enabling overlapping conversations.
Flexible Agent Availability:
- Online/Offline Switch: Agents can seamlessly log in and out or step away as needed.

Westlinks Phone is more than just a communication tool; it's a comprehensive solution designed to streamline your workflow. Experience the benefits of a fully integrated communication platform that simplifies tasks, enhances collaboration, and ultimately boosts productivity.

Join Westlinks Phone and elevate your communication game today!

Onboarding Process

We handle the technical complexity so you can focus on your event. Here's how we get you up and running:

Intro Call & Requirements Intake

We discuss your event needs, timeline, and specific requirements to ensure the platform is configured correctly.

Instance Provisioning & Configuration

We set up your dedicated infrastructure, configure all integrations, and prepare the platform for your specific use case.

Domain/SSL Alignment

If applicable, we configure your custom domain, SSL certificates, and ensure secure connectivity.

Data Import & Setup

If applicable, we import your existing data, configure custom design elements, and prepare your content.

Staff Training & Go-Live Checklist

We train your team on platform operations and work through a comprehensive go-live checklist.

Post-Launch Support

Dedicated support during your initial live period to ensure smooth operations and address any questions.

What We Need From You

Organization name and primary contact information
Domain/DNS access credentials (if using custom domain)
Payment processor account credentials (if using registration/payments)
Staff roster and team member information
Event dates and timeline (for seasonal products)

Standard Setup Included: Standard onboarding covers the steps outlined above. If your onboarding requires unusual data cleanup, extensive migration work, or custom configuration beyond standard setup, we'll provide a detailed quote in advance.

Pricing Components

Our pricing reflects the complete operational support package, not just software licensing. Here's what's included:

Setup & Onboarding

Complete infrastructure provisioning, integration configuration, training, and go-live support.

Monthly Operations

Dedicated VPS infrastructure, automated backups, monitoring, SSL management, and standard operational support.

Peak-Season Coverage

Enhanced monitoring, increased support availability, and operational readiness during your critical event periods (when applicable).

Registration Processing

Processing fees will apply when handling registrations and payments. Covers payment gateway integration and compliance requirements.

Equipment Rental (Optional)

POS equipment including card readers and scanners available for qualifying events, with logistics support included.

Infrastructure & Integrations Included

All pricing includes comprehensive operational infrastructure:

Dedicated VPS (Ubuntu, Apache, PHP, MariaDB, Laravel)
Twilio integration (SMS/voice)
SendGrid SMTP email delivery
SSL certificates & domain management
Google Workspace integration
Zendesk API integration
AWS S3 storage & automated backups
Client-specific design customization

Console

Overview

Key Features

Specifications

How It Works